Hi!

I didn’t hear back about exploring ideas for AI at vxasports.com .

Rather than a generic follow-up, how about a value bomb that you probably don’t already know about AI?

~ I’m sure you’ve tried ChatGPT already. And maybe a “Custom GPT”. 
~ If not, Custom GPTs enable you to have a ChatGPT that has access to your own data using documents you upload. You can also technically connect it to your backend systems. 
~ But the real unlock for AI value came with OpenAI’s release of the “Assistant API”. This basically gives you the ability to have a Custom GPT style tool (i.e. upload your documents, connect it to your backend, etc.). But rather than chatting with it, you can process data programmatically via the Assistant API. 

Here’s an example to visualize what’s possible…

1. When a ticket is closed with a negative review in your helpdesk, you can send that entire ticket programmatically to an OpenAI Assistant that is designed to analyze the ticket. 
2. The OpenAI Assistant analyzes the ticket and determines what specifically caused the customer to be frustrated. The crazy part is it can understand the ticket like a human… it’s very powerful. It can even suggest ways to improve the situation for the future. 
3. Then, a summary of the ticket, issues identified, improvement ideas, and team members involved can be emailed or slacked to you. 

The powerful part here is the OpenAI Assistant, which essentially enables you to configure a “human reviewer” to do the analysis and send you the results. Automagically. 

If you’re still reading this and sort’ve mind blown by what’s possible, let’s chat. The world is changing fast and we’re deep in the weeds on how to best apply this in ecommerce. 

Sam
SAM MICHAELSON
Account Strategist, HelpFlow
(858) 345-6441

HelpFlow Customer Service Teams
"Managed CX Operations That Drive Revenue Empowered by AI"

13446 Poway Road #405
Poway, CA 92064 USA

https://helpflow.com

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